![]() ![]() Why must I pay monthly charges even when I’m not using any water? Additional water usage is billed at higher rates, thus, if you use 6,000 gallons or more in a given month, your bill will reflect multiple residential water service charges, one for each applicable rate tier. The first rate tier is applied to water usage up to 5,999 gallons. We bill on a tiered rate to encourage water conservation. Why does my paper bill list multiple Residential Water Service charges? Please contact our the Utilities Department at 941.764.4300. This will not, however, make the account exempt from late fee penalties or a lien on the property. When financial hardships occur, we can offer the owner a payment extension. Yes, provided you telephone our office before your “Urgent Notice” has expired. The $45 charge is a one-time charge to have the account set up, have a Utilities Department representative come to your home to turn on the water or read the meter and generate the first bill. Why is there a $45 charge on my first bill? What are the rates for water and sewer?įor utility billing and rates, please view our current rate schedule. Once you are logged in, select Setup and then Automatic Payments to make your changes. Please contact the Utilities Department at 941.764.4300 for assistance. You can cancel or updage your automatic payment by logging into the eBill service. How do I cancel or update my automatic payments? Yes, you must enroll in our eBill service. Why didn't I receive a return envelope with my bill?ĭue to budget constraints, we have discontinued return envelopes. This can either be emailed to us at faxed to our office at 941.764.4557 or mailed to our office at P.O. Proof of name change, such as a copy of a marriage certificate, death certificate or divorce decree, must accompany the change of name request. Please mark the box on the front of your bill stub (fill out the back of the coupon) with the change of address information or write, fax or telephone your address change to our office.Īt this time, the Utilities Department does not have the capability of allowing customers to change their name online. ![]() At this time, the Utilities Department does not have the capability of allowing customers to change their address online.
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